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Volunteers Management System FAQ

These guidelines are framed to update and contemporise the IV structure in a manner that respects
the Jamat’s legacy, spirit, and tradition of voluntary service, provides
consistency and clarity, and strengthens the operational capacity of the IV
organisation worldwide.

The VMS is an online learning system that provides volunteers with required training, orientation materials, and skill-building courses.

Access to VMS is through your IIUK.

Before attempting to log in to VMS, please ensure that you can successfully log in to IIUK.org or The Ismaili App. The same username and password used for IIUK can be used to access VMS.

Click on the Forgot your password link on the login page and follow the instructions to regain access.

Click here to view the step by step guide

You can log in using the same email address and password from iiuk. 
Alternatively, you can access via IIUK or The Ismaili App.

You can access VMS in the following ways:

  • Visit vms.iiuk.org directly.
  • Through The Ismaili App:
    1. Open The Ismaili App.
    2. Select More from the navigation menu.
    3. Choose Volunteer Management System (VMS) from the available options.

If you are unsure of your child’s registered email address or login credentials:

  1. Visit IIUK.org.
  2. Select Forgot Password.
  3. Enter your child’s details as requested.
  4. Follow the instructions on IIUK to retrieve or set up their IIUK profile first.

Once the login details have been established, the same login details can be used to access VMS.

Yes, you can still access the platform. Click on “Forgot your details” and enter your registered email address and date of birth of your child. You will receive an email with your login details for your child to login and complete their profile.

Please refer to the Junior Volunteer Registration and Login Guide provided further down on this page for detailed step-by-step instructions.

All registered Ismaili Volunteers (IV) who have an IIUK account.

Yes, the platform is mobile-friendly and can be accessed through most modern browsers.

Some courses are mandatory depending on your volunteer role, while others are optional for skill development.

Yes. Your progress is saved automatically for each module, so you can continue from where you stopped. However, if you exit a module before completing it, you will need to restart that module.

The system automatically tracks course progress, completion status, and assessment results.

Some courses include quizzes or assessments to ensure understanding of the material.

Try refreshing the page, clearing your browser cache, or switching browsers. If the issue persists, contact our IV Executive Team.

Yes. Additional features such as live training sessions, advanced courses, and role-specific learning paths may be added in future updates.

You can retake the assessment depending on the course rules.

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